Ooma experienced a notice incident on December 5, 2019 affecting Dedicated Voice Circuit Network, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Dedicated Voice Circuit Network
Update timeline
- investigating Dec 05, 2019, 08:47 PM UTC
We are currently investigating an issue with Voxter/Ooma provided ADSL in the Vancouver area due to a down fibre line. Customers who have secondary or a failover connection should not be impacted. Please contact us at [email protected], [email protected] or by phone at 604-629-8647 if you're experiencing issues and would like your calls forwarded to a backup device.
- monitoring Dec 05, 2019, 10:57 PM UTC
ADSL is back online and is being monitored. Please contact us at [email protected], [email protected] or by phone at 604-629-8647 if you're still experiencing issues.
- resolved Dec 05, 2019, 11:55 PM UTC
This incident has been resolved.