Ookla experienced a minor incident on November 28, 2018 affecting Speedtest Intelligence Portal, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Speedtest Intelligence Portal
Update timeline
- identified Nov 28, 2018, 05:34 PM UTC
An upstream (third party) authentication provider is currently encountering elevated response times on their API, causing intermittent access issues to the portal. We are monitoring and will provide updates when the status changes.
- resolved Nov 28, 2018, 08:11 PM UTC
Our authentication provider's service has returned to normal. The Speedtest team has confirmed that all systems are operating as expected, and we will continue to monitor.