Ookla incident

Service Impact of Speedtest.net and Applications

Critical Resolved View vendor source →

Ookla experienced a critical incident on May 4, 2019 affecting Speedtest.net, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2019, 11:52 AM UTC
Resolved
May 04, 2019, 01:13 PM UTC
Duration
1h 21m
Detected by Pingoru
May 04, 2019, 11:52 AM UTC

Affected components

Speedtest.net

Update timeline

  1. investigating May 04, 2019, 11:52 AM UTC

    We are currently investigating elevated error rates of the Speedtest.net website and applications.

  2. identified May 04, 2019, 12:48 PM UTC

    The Speedtest engineering team has identified the cause of these elevated errors and timeouts, and are actively working on a resolution.

  3. monitoring May 04, 2019, 01:00 PM UTC

    The Speedtest.net website and applications are back to a fully operational state. The engineering team is continuing to monitor closely.

  4. resolved May 04, 2019, 01:13 PM UTC

    The Speedtest.net website and applications are back to a fully operational state as of 12:50 UTC. The engineering team is continuing to monitor the situation to ensure that all systems remain healthy.