Ookla incident

Service interruption on speedtest.net

Major Resolved View vendor source →

Ookla experienced a major incident on August 20, 2019 affecting Speedtest.net and Speedtest Custom, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2019, 12:40 PM UTC
Resolved
Aug 20, 2019, 01:14 PM UTC
Duration
34m
Detected by Pingoru
Aug 20, 2019, 12:40 PM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. investigating Aug 20, 2019, 12:40 PM UTC

    Speedtest Engineering is actively triaging an incident impacting www.speedtest.net, mobile + native applications, and associated websites.

  2. investigating Aug 20, 2019, 12:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 20, 2019, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2019, 01:14 PM UTC

    We experienced an issue on August 20 from 12:01-13:11 UTC that caused a service interruption on speedtest.net, speedtestcustom.com and our native applications. The root cause has been identified and resolved by Speedtest Engineering. All services are operating normally at this time.