Ookla incident

Service interruption on speedtest.net

Critical Resolved View vendor source →

Ookla experienced a critical incident on September 18, 2019 affecting Speedtest.net and Speedtest Custom, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2019, 02:01 PM UTC
Resolved
Sep 18, 2019, 04:28 PM UTC
Duration
2h 27m
Detected by Pingoru
Sep 18, 2019, 02:01 PM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. investigating Sep 18, 2019, 02:01 PM UTC

    Speedtest Engineering is actively triaging an incident impacting www.speedtest.net, mobile + native applications, and associated websites.

  2. identified Sep 18, 2019, 02:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Sep 18, 2019, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 18, 2019, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 18, 2019, 04:15 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 18, 2019, 04:28 PM UTC

    This incident has been resolved.