Ookla incident

Elevated Authentication Response Times for Enterprise Applications

Minor Resolved View vendor source →

Ookla experienced a minor incident on December 19, 2019 affecting Speedtest Intelligence Portal and Speedtest Custom, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 06:01 PM UTC
Resolved
Dec 19, 2019, 08:59 PM UTC
Duration
2h 58m
Detected by Pingoru
Dec 19, 2019, 06:01 PM UTC

Affected components

Speedtest Intelligence PortalSpeedtest Custom

Update timeline

  1. monitoring Dec 19, 2019, 06:01 PM UTC

    Our upstream authentication provider for enterprise applications is currently sustaining elevated response times. More information about the issue can be found here: https://status.auth0.com/incidents/rpctnc6jd1kl

  2. monitoring Dec 19, 2019, 07:09 PM UTC

    The upstream provider has implemented a fix and is observing an improvement in service performance.

  3. resolved Dec 19, 2019, 08:59 PM UTC

    The upstream provider has confirmed the issue has been solved.