Ookla incident

Brief performance issues and timeouts on Speedtest services due to database issue

Minor Resolved View vendor source →

Ookla experienced a minor incident on September 26, 2020 affecting Speedtest.net and Speedtest Custom, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2020, 06:41 AM UTC
Resolved
Sep 26, 2020, 06:54 AM UTC
Duration
13m
Detected by Pingoru
Sep 26, 2020, 06:41 AM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. monitoring Sep 26, 2020, 06:41 AM UTC

    The Speedtest engineering team has identified and resolved a problem that briefly caused slowness and timeouts on speedtest.net and associated services. We are continuing to monitor performance to ensure that no further impact is experienced.

  2. resolved Sep 26, 2020, 06:54 AM UTC

    The incident causing slowness and timeouts on Speedtest and related services has been fully resolved. The Speedtest engineering team will continue to monitor service health to ensure no further issues are experienced.