Ookla experienced a major incident on March 16, 2021 affecting Speedtest.net and Speedtest Custom and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2021, 11:05 PM UTC
The Ookla engineering team has identified an issue causing an outage on Speedtest.net due to an underlying systems error. Updates will be provided here.
- identified Mar 16, 2021, 11:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 16, 2021, 11:15 PM UTC
The underlying systems issue has been repaired, and the engineering team is working to ensure that all services are restored to full performance
- identified Mar 16, 2021, 11:24 PM UTC
Speedtest.net and associated services have been restored to full operability and performance. The underlying systems failure will be analyzed to isolate the root cause and improve the automatic recovery process.
- resolved Mar 16, 2021, 11:24 PM UTC
This incident has been resolved.