Ookla incident

Speedtest Test Result Save Failure on Certain Platforms

Major Resolved View vendor source →

Ookla experienced a major incident on May 29, 2021 affecting Speedtest.net and Speedtest Custom, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2021, 03:01 AM UTC
Resolved
May 29, 2021, 06:17 AM UTC
Duration
3h 15m
Detected by Pingoru
May 29, 2021, 03:01 AM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. investigating May 29, 2021, 03:01 AM UTC

    Speedtest Test Results may fail to save for the following platforms: Web Enterprise Embedded CLI The Speedtest engineering team has isolated the cause and is currently working to resolve the issue.

  2. monitoring May 29, 2021, 03:02 AM UTC

    A fix has been implemented. Speedtest platforms are being monitored to confirm resolution.

  3. resolved May 29, 2021, 06:17 AM UTC

    This incident has been resolved.