Ookla incident

Partial Speedtest Outage on Certain Platforms

Major Resolved View vendor source →

Ookla experienced a major incident on May 30, 2021 affecting Speedtest.net and Speedtest Custom, lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2021, 12:26 PM UTC
Resolved
May 30, 2021, 08:53 PM UTC
Duration
8h 26m
Detected by Pingoru
May 30, 2021, 12:26 PM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. investigating May 30, 2021, 12:26 PM UTC

    We're currently experiencing intermittent issues on certain platforms: Web Enterprise Embedded CLI Test results are currently not being saved. The Speedtest engineering team has isolated the cause and is currently working to resolve the issue.

  2. identified May 30, 2021, 12:33 PM UTC

    The issue has been identified and we are working on a resolution.

  3. monitoring May 30, 2021, 12:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 30, 2021, 01:13 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 30, 2021, 08:53 PM UTC

    This incident has been verified resolved.