Ookla incident

Outage at our Authentication Provider Preventing Some Enterprise and Intelligence Service Logins

Major Resolved View vendor source →

Ookla experienced a major incident on August 31, 2021 affecting Speedtest Intelligence Portal, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:18 PM UTC
Resolved
Aug 31, 2021, 10:15 PM UTC
Duration
2h 57m
Detected by Pingoru
Aug 31, 2021, 07:18 PM UTC

Affected components

Speedtest Intelligence Portal

Update timeline

  1. investigating Aug 31, 2021, 07:18 PM UTC

    Our Authentication provider is currently experiencing an outage that may cause some logons to fail for Speedtest Intelligence and Speedtest Enterprise Dashboards. We are aware of the issue and are working with our provider to resolve the issue as quickly as possible.

  2. identified Aug 31, 2021, 07:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 31, 2021, 07:18 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 31, 2021, 07:21 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 31, 2021, 07:22 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Aug 31, 2021, 07:22 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Aug 31, 2021, 08:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Aug 31, 2021, 10:15 PM UTC

    This incident has been resolved.