Ookla incident
Some Speedtest servers unavailable on speedtest.net and Speedtest Custom due to TLS certificate errors
Ookla experienced a minor incident on September 22, 2021 affecting Speedtest.net and Speedtest Custom, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2021, 03:32 PM UTC
The Ookla engineering team is investigating an issue impacting a portion of the Speedtest Server network servers due to a TLS certificate issue. These servers are available and performing normally for Speedtest mobile and desktop apps but are currently unavailable for web-based tests, including speedtest.net and Speedtest Custom. The engineering team has identified the cause and are currently working on a fix.
- monitoring Sep 22, 2021, 06:29 PM UTC
A fix has been implemented. Impacted servers are again receiving updated TLS certificates automatically.
- monitoring Sep 22, 2021, 07:04 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2021, 07:45 PM UTC
The issue impacting TLS certificates for some Speedtest.net servers is now resolved. If you are still experiencing a problem with your server, please contact the Ookla server support team.