Ookla incident

Partial Outage at our Authentication Provider Causing Slow Logins

Ookla experienced a minor incident on September 28, 2021 affecting Speedtest Intelligence Portal, lasting 56m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2021, 04:03 PM UTC
Resolved: Sep 28, 2021, 04:59 PM UTC
Duration: 56m
Detected by Pingoru: Sep 28, 2021, 04:03 PM UTC

Affected components

Speedtest Intelligence Portal

Update timeline

identified Sep 28, 2021, 04:03 PM UTC

An issue at our authentication provider is impacting logins to our enterprise sites. It may take up to 25 seconds for authentication to succeed. Our provider has identified the issue and is working on a resolution.
monitoring Sep 28, 2021, 04:36 PM UTC

Our authentication provider has implemented a fix and performance has returned to normal.
resolved Sep 28, 2021, 04:59 PM UTC

This incident has been resolved.