Ookla incident

Third party service provider service interruption

Minor Resolved View vendor source →

Ookla experienced a minor incident on May 17, 2023 affecting Speedtest Intelligence Portal and Speedtest Custom and 1 more component, lasting 5h 10m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2023, 02:43 PM UTC
Resolved
May 17, 2023, 07:54 PM UTC
Duration
5h 10m
Detected by Pingoru
May 17, 2023, 02:43 PM UTC

Affected components

Speedtest Intelligence PortalSpeedtest CustomCell Analytics

Update timeline

  1. investigating May 17, 2023, 02:43 PM UTC

    We are currently investigating issues with a third party service provider impacting delivery of our services.

  2. identified May 17, 2023, 04:32 PM UTC

    The issue has been identified and we are implementing a fix.

  3. monitoring May 17, 2023, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 17, 2023, 07:54 PM UTC

    This incident has been resolved and all services are accessible as expected.