Ookla experienced a major incident on February 27, 2019 affecting Speedtest Custom, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Speedtest Custom
Update timeline
- investigating Feb 27, 2019, 08:38 AM UTC
We have detected that users in Europe and the Middle East are experiencing elevated error rates. Other regions are not impacted.
- monitoring Feb 27, 2019, 08:46 AM UTC
A fix has been implemented and we are monitoring.
- resolved Feb 27, 2019, 09:03 AM UTC
We have confirmed that error rates have fallen and that Speedtest Custom is fully operational in all regions.