Ookla incident

Outage impacting Speedtest.net and associated services

Critical Resolved View vendor source →

Ookla experienced a critical incident on June 3, 2019 affecting Speedtest.net and Speedtest Custom, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2019, 04:06 PM UTC
Resolved
Jun 03, 2019, 05:27 PM UTC
Duration
1h 21m
Detected by Pingoru
Jun 03, 2019, 04:06 PM UTC

Affected components

Speedtest.netSpeedtest Custom

Update timeline

  1. investigating Jun 03, 2019, 04:06 PM UTC

    Speedtest engineering is investigating an issue that is causing an outage on Speedtest.net and associated services.

  2. investigating Jun 03, 2019, 04:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 03, 2019, 04:34 PM UTC

    Speedtest engineering has identified the cause of the issue, and is restoring service to Speedtest.net now.

  4. identified Jun 03, 2019, 04:46 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 03, 2019, 04:53 PM UTC

    Error rates have fallen and Speedtest Engineering is monitoring closely.

  6. resolved Jun 03, 2019, 05:27 PM UTC

    The incident impacting Speedtest.net and associated services has been fully resolved. Total duration of impact to end users was 15:48 - 16:47 UTC. Our engineering team is continuing to monitor impacted systems.