Ontraport incident

App Down

Major Resolved View vendor source →

Ontraport experienced a major incident on November 16, 2024 affecting API and Ontraport Login and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2024, 09:06 AM UTC
Resolved
Nov 16, 2024, 09:51 AM UTC
Duration
45m
Detected by Pingoru
Nov 16, 2024, 09:06 AM UTC

Affected components

APIOntraport LoginEmail DeliveryLanding PagesPayment FormsPayment ProcessingLead Generation FormsAutomationDNSOntraport Application

Update timeline

  1. investigating Nov 16, 2024, 09:06 AM UTC

    Having issues loading app. Investigating cause

  2. identified Nov 16, 2024, 09:10 AM UTC

    We think we see the issue. Working on resolution

  3. monitoring Nov 16, 2024, 09:31 AM UTC

    Getting closer. Working on brining services back up

  4. monitoring Nov 16, 2024, 09:41 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 16, 2024, 09:51 AM UTC

    Incident has been resolved. A failure with our main cache and failover did not take. Should be fully operational now