Ontraport experienced a critical incident on September 5, 2022 affecting API and Ontraport Login and 1 more component, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2022, 07:41 AM UTC
An issue of unknown severity and origin has occured and is currently being investigated.
- investigating Sep 05, 2022, 07:41 AM UTC
We are continuing to investigate this issue.
- investigating Sep 05, 2022, 07:42 AM UTC
We are continuing to investigate this issue.
- investigating Sep 05, 2022, 08:10 AM UTC
Services remain impacted, and we continue to investigate.
- identified Sep 05, 2022, 08:57 AM UTC
We have identified the source of the issue and are working on a fix.
- identified Sep 05, 2022, 10:08 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 05, 2022, 10:12 AM UTC
We have implemented a fix and will continue to monitor; services should be restored.
- monitoring Sep 05, 2022, 10:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 05, 2022, 10:25 AM UTC
We will continue to monitor our systems and services regarding this, but are considering this issue resolved. A critical network device failed and failing to redundant systems did not fully address the problem. The device has been replaced and services restored and we will attempt to implement additional fail over pathways to prevent future issues.