Ontraport experienced a major incident on January 5, 2023 affecting Isolated Accounts, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Isolated Accounts
Update timeline
- investigating Jan 05, 2023, 01:03 PM UTC
We are currently investigating an issue with database servers that are affecting a small subset of accounts. The issue is known, and a fix is being implemented.
- identified Jan 05, 2023, 01:27 PM UTC
Repairs to the databases has begun, and should be resolved shortly.
- monitoring Jan 05, 2023, 01:47 PM UTC
Services have been restored, and we will continue monitoring for any residual issues.
- resolved Jan 05, 2023, 01:57 PM UTC
The repairs appear to be holding. We will continue to monitor the impacted services for any further issues, but the core issue is resolved.