Ontraport experienced a major incident on February 17, 2023 affecting DNS, lasting 13h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 17, 2023, 04:47 AM UTC
We are currently investigating what appears to be a DNS DDoS attack some of our infrastructure. This may result in slowness in loading pages for effected zones, or browser error messages along the lines of "We're having trouble finding that site." We will update with more information as it becomes available.
- identified Feb 17, 2023, 05:00 AM UTC
We are working to mitigate the effects of the traffic, but it is causing some isolated disruption.
- monitoring Feb 17, 2023, 06:30 AM UTC
The primary issues appear to be resolved, but we are going to continue monitoring and hardening our systems. All affected services should be restored and functioning normally.
- resolved Feb 17, 2023, 06:04 PM UTC
This incident has been resolved.