Ontraport incident

Database Issue

Critical Resolved View vendor source →

Ontraport experienced a critical incident on February 18, 2023 affecting Isolated Accounts, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2023, 03:07 PM UTC
Resolved
Feb 18, 2023, 06:11 PM UTC
Duration
3h 3m
Detected by Pingoru
Feb 18, 2023, 03:07 PM UTC

Affected components

Isolated Accounts

Update timeline

  1. identified Feb 18, 2023, 03:07 PM UTC

    Experiencing an issue with the same part of our database infrastructure that had issues earlier; We are working on a fix.

  2. identified Feb 18, 2023, 04:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 18, 2023, 04:56 PM UTC

    We are continuing to work on the issue.

  4. resolved Feb 18, 2023, 06:11 PM UTC

    Issue has been mitigated. All accounts affected have been moved to a new more performant box