Ontraport experienced a critical incident on August 10, 2023 affecting API and Ontraport Login and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
APIOntraport LoginEmail DeliveryLanding PagesPayment FormsPayment ProcessingLead Generation FormsAutomationDNSOntraport Application
Update timeline
- identified Aug 10, 2023, 11:43 PM UTC
While performing routine maintenance, an unexpected issue has been encountered that has rendered most services unavailable. We are working to restore services currently.
- identified Aug 10, 2023, 11:44 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 10, 2023, 11:47 PM UTC
Services should be restored. We will continue monitoring the systems to ensure that there's no lingering issues.
- monitoring Aug 10, 2023, 11:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 10, 2023, 11:54 PM UTC
The issue has been resolved. Further investigation shows that this only impacted inbound HTTP traffic; backend processing (automations, emails, etc) appear unaffected.