Ontraport incident

Slow campaigns and nightly subscription processing

Major Resolved View vendor source →

Ontraport experienced a major incident on February 4, 2024 affecting API and Isolated Accounts and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2024, 10:06 PM UTC
Resolved
Feb 04, 2024, 11:57 PM UTC
Duration
1h 50m
Detected by Pingoru
Feb 04, 2024, 10:06 PM UTC

Affected components

APIIsolated AccountsAutomation

Update timeline

  1. monitoring Feb 04, 2024, 10:06 PM UTC

    We have noticed some slow processing all day that has across our db stack. Team is troubleshooting, things that are queued will go out but just taking longer to get through backlog

  2. monitoring Feb 04, 2024, 11:10 PM UTC

    We think things are speeding up again

  3. monitoring Feb 04, 2024, 11:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 04, 2024, 11:18 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 04, 2024, 11:57 PM UTC

    This incident has been resolved.