Ontraport experienced a critical incident on February 22, 2024 affecting Isolated Accounts, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Isolated Accounts
Update timeline
- identified Feb 22, 2024, 09:08 PM UTC
We are seeing some database related issues that may be preventing access to some accounts. The issues have been identified, and restoration efforts are underway.
- monitoring Feb 22, 2024, 09:13 PM UTC
Recovery has been completed. We will continue to monitor the impacted systems until we are certain that the issue has passed.
- monitoring Feb 22, 2024, 09:59 PM UTC
We have released some fixes that should prevent this from occurring again. As before, we will continue monitoring, but has been operational since the last update.
- resolved Feb 22, 2024, 10:00 PM UTC
This incident has been resolved.