Ontraport incident

Isolated DB Issues

Critical Resolved View vendor source →

Ontraport experienced a critical incident on April 9, 2024 affecting Isolated Accounts, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 02:47 PM UTC
Resolved
Apr 09, 2024, 03:57 PM UTC
Duration
1h 9m
Detected by Pingoru
Apr 09, 2024, 02:47 PM UTC

Affected components

Isolated Accounts

Update timeline

  1. investigating Apr 09, 2024, 02:47 PM UTC

    We are currently investigating some database related issues. This may be affecting isolated accounts and services.

  2. identified Apr 09, 2024, 03:03 PM UTC

    A fix has been applied and we are running data verification now.

  3. monitoring Apr 09, 2024, 03:06 PM UTC

    We will continue to monitor this and further identify the source of the issues, but services should be restored.

  4. resolved Apr 09, 2024, 03:57 PM UTC

    Databases and services appear to be running normally.