Ontraport incident

Database Issues

Critical Resolved View vendor source →

Ontraport experienced a critical incident on April 27, 2024 affecting Isolated Accounts, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2024, 11:23 AM UTC
Resolved
Apr 27, 2024, 02:34 PM UTC
Duration
3h 11m
Detected by Pingoru
Apr 27, 2024, 11:23 AM UTC

Affected components

Isolated Accounts

Update timeline

  1. identified Apr 27, 2024, 11:23 AM UTC

    Some database services are experiencing issues that are impacting some accounts. We are currently working to resolve the problem.

  2. identified Apr 27, 2024, 12:02 PM UTC

    We have identified a fix and are working on implementation.

  3. monitoring Apr 27, 2024, 01:12 PM UTC

    Services have been restored, and we are continuing to monitoring.

  4. resolved Apr 27, 2024, 02:34 PM UTC

    This issue has been resolved.