Ontraport experienced a minor incident on June 5, 2024 affecting Isolated Accounts, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Isolated Accounts
Update timeline
- identified Jun 05, 2024, 04:11 PM UTC
Some clients may experience in-app slowness. This issue is isolated to a limited number of accounts. We are working on a solution.
- identified Jun 06, 2024, 03:16 AM UTC
We are continuing to address the latency issues associated with the affected accounts. Fixes appear to be working, and will continue to be applied.
- monitoring Jun 06, 2024, 04:36 AM UTC
Fixes applied are having the intended affect. Most accounts impacted by this event are operating as expected. We will be continuing to monitor this situation to ensure that services are running optimally.
- monitoring Jun 06, 2024, 04:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 06, 2024, 04:17 PM UTC
This issue has been resolved.