Ontraport experienced a major incident on June 28, 2024 affecting Isolated Accounts, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Isolated Accounts
Update timeline
- identified Jun 28, 2024, 04:21 PM UTC
We are seeing some increased latency within our database infrastructure that may result in errors for isolated accounts. We are working to restore performance.
- monitoring Jun 28, 2024, 04:39 PM UTC
The issue should be resolved, but we are continuing to monitor.
- resolved Jun 28, 2024, 04:51 PM UTC
The issue appears to be resolved and stable. We are going to continue to investigate this to more thoroughly apply a fix.