Ontraport incident

High latency and timeouts

Major Resolved View vendor source →

Ontraport experienced a major incident on July 22, 2024 affecting Ontraport Login and Landing Pages and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 05:26 PM UTC
Resolved
Jul 22, 2024, 06:01 PM UTC
Duration
34m
Detected by Pingoru
Jul 22, 2024, 05:26 PM UTC

Affected components

Ontraport LoginLanding PagesPayment FormsLead Generation FormsOntraport ApplicationOntraport Website

Update timeline

  1. investigating Jul 22, 2024, 05:26 PM UTC

    We are currently investigating an issue regarding timeouts and high latency.

  2. identified Jul 22, 2024, 05:35 PM UTC

    We have identified the issue and are working on a full resolution. Services for almost all accounts have already been restored.

  3. monitoring Jul 22, 2024, 05:52 PM UTC

    All accounts should be in functional order. We will continue to monitor to ensure there are no further issues.

  4. resolved Jul 22, 2024, 06:01 PM UTC

    All accounts and services appear recovered. If you continue to have issues, please contact support.