Ontraport experienced a major incident on August 1, 2024 affecting Isolated Accounts, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Isolated Accounts
Update timeline
- identified Aug 01, 2024, 02:07 PM UTC
We are seeing increased error rates and latency for isolated accounts. Recovery is already underway and we are not expecting a long impact window.
- resolved Aug 01, 2024, 02:08 PM UTC
Services have recovered; we will continue to monitor performance.