Ontraport experienced a critical incident on August 2, 2024 affecting Email Delivery, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2024, 05:03 AM UTC
We are experiencing email delivery latency due to an issue related to networking at a datacenter. We are investigating the issue.
- identified Aug 02, 2024, 05:08 AM UTC
Updating to a major outage as it appears all access to the datacenter in question has been lost.
- identified Aug 02, 2024, 05:17 AM UTC
Emails will continue to be queued and processed, but will experience a delay in delivery. Once the issues at the remote datacenter is resolved, the emails will send normally.
- identified Aug 02, 2024, 05:44 AM UTC
Remote DC is back online, and most impacted services are working normally. We'll continue recovery and update when everything is operational again.
- identified Aug 02, 2024, 05:53 AM UTC
After restoring services, the remote DC has once again gone down. Awaiting resolution from the carriers/providers involved.
- identified Aug 02, 2024, 06:59 AM UTC
We are still waiting for resolution from the DC regarding the outage.
- identified Aug 02, 2024, 07:46 AM UTC
We continue to wait for resolution from the DC. As mentioned, emails continue to queue and process but are unable to be delivered. When the DC is back online, the emails will complete the sending process.
- identified Aug 02, 2024, 09:39 AM UTC
We are still waiting for a resolution from the DC.
- monitoring Aug 02, 2024, 11:33 AM UTC
We are still waiting for the final "OK" from the DC, but email services are currently restored. Any queued email (those which were scheduled during the outage, or processed during) are now exiting the queues and being delivered. We will continue to monitor this until it is confirmed 100% resolved, and will update the status accordingly if the services deteriorate again.
- resolved Aug 02, 2024, 12:03 PM UTC
Email Delivery services have been fully restored and are stable.