Ontraport experienced a notice incident on April 4, 2025 affecting API and Ontraport Login and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 04, 2025, 08:13 AM UTC
We are currently investigating some network connectivity issues
- identified Apr 04, 2025, 08:18 AM UTC
Looks like datacenter is having some network flapping issues. Reaching out to them to see if they can resolve
- identified Apr 04, 2025, 08:18 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 04, 2025, 08:25 AM UTC
Network seems to be a stable again. Our servers and systems were fine but the network from Datacenter was flapping. Monitoring to see if it stays stable.
- resolved Apr 04, 2025, 08:41 AM UTC
Datacenter was doing some maintenance on their switches and messed something up. They have resolved the incident and we're seeing network being back to normal operations. Will follow up with them to get more details. In terms of OP stuff. No issue was localized to us just network connectivity. Any scheduled mail would have been queued and at this point been sent out.