Ontraport incident

Investigating outage

Critical Resolved View vendor source →

Ontraport experienced a critical incident on April 28, 2025 affecting API and Ontraport Login and 1 more component, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 05:12 PM UTC
Resolved
Apr 28, 2025, 10:49 PM UTC
Duration
5h 36m
Detected by Pingoru
Apr 28, 2025, 05:12 PM UTC

Affected components

APIOntraport LoginEmail DeliveryLanding PagesPayment FormsPayment ProcessingLead Generation FormsAutomationDNSOntraport Application

Update timeline

  1. investigating Apr 28, 2025, 05:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 28, 2025, 05:59 PM UTC

    We think we know where service is having issues. Looking into more on way to fix.

  3. monitoring Apr 28, 2025, 09:14 PM UTC

    Pushed out a fix

  4. resolved Apr 28, 2025, 10:49 PM UTC

    This incident has been resolved.