Onflow incident

Telephony/Call Center Partial Outage

Major Resolved View vendor source →

Onflow experienced a major incident on October 20, 2025, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:50 AM UTC
Resolved
Oct 20, 2025, 01:13 PM UTC
Duration
2h 23m
Detected by Pingoru
Oct 20, 2025, 10:50 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 10:50 AM UTC

    Our third party telephony provider, Twilio, was impacted by the global AWS outage. Therefore, Onflo accounts were not receiving inbound calls or able to make outbound calls. As of 7:35am EST, all telephony capabilities are restored. We are currently monitoring the result. .

  2. resolved Oct 20, 2025, 01:13 PM UTC

    This incident has been resolved..