OneSchema incident

Partial service degradation of the US servers

Major Resolved View vendor source →

OneSchema experienced a major incident on September 29, 2025 affecting Dashboard and Embeddable products and 1 more component, lasting 10h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 04:04 PM UTC
Resolved
Sep 30, 2025, 02:40 AM UTC
Duration
10h 35m
Detected by Pingoru
Sep 29, 2025, 04:04 PM UTC

Affected components

DashboardEmbeddable productsAPI

Update timeline

  1. investigating Sep 29, 2025, 04:04 PM UTC

    Web application and API requests are performing slower than expected.

  2. identified Sep 29, 2025, 04:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 29, 2025, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 29, 2025, 08:05 PM UTC

    We turned off some services earlier to mitigate the system delays. Now all services are back online and running. There could be slight performance degradations across the web services, but we're monitoring the recovery and expect performance to be back to normal soon.

  5. resolved Sep 30, 2025, 02:40 AM UTC

    All systems are back to normal performance now.