Onehub incident

SMS codes not being received for 2FA

Major Resolved View vendor source →

Onehub experienced a major incident on February 28, 2017, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2017, 06:20 PM UTC
Resolved
Feb 28, 2017, 07:48 PM UTC
Duration
1h 27m
Detected by Pingoru
Feb 28, 2017, 06:20 PM UTC

Update timeline

  1. identified Feb 28, 2017, 06:20 PM UTC

    We have received reports that customers are unable to receive SMS codes for logging in via two factor authentication. We are working with a our SMS vendor to resolve this as soon as possible. Users that setup an authenticator app will still be able to login.

  2. resolved Feb 28, 2017, 07:48 PM UTC

    We have been informed by our SMS vendor that SMS authentication codes are now being delivered as expected.