Onehub incident

FTP connectivity issues

Critical Resolved View vendor source →

Onehub experienced a critical incident on October 14, 2018 affecting FTP, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2018, 03:08 AM UTC
Resolved
Oct 14, 2018, 03:31 AM UTC
Duration
23m
Detected by Pingoru
Oct 14, 2018, 03:08 AM UTC

Affected components

FTP

Update timeline

  1. investigating Oct 14, 2018, 03:08 AM UTC

    We're currently experiencing an outage with our FTP service. We are working on restoring this functionality as soon as possible.

  2. identified Oct 14, 2018, 03:19 AM UTC

    We've identified an issue with one of our server instances responsible for FTP connections and are working on resolving it.

  3. monitoring Oct 14, 2018, 03:23 AM UTC

    The server issue has been resolved and we are currently monitoring performance.

  4. resolved Oct 14, 2018, 03:31 AM UTC

    This incident has been resolved.