Onehub incident

Previews not available in workspaces with watermarks enabled

Major Resolved View vendor source →

Onehub experienced a major incident on October 31, 2018 affecting Previews, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2018, 11:39 PM UTC
Resolved
Nov 01, 2018, 02:31 AM UTC
Duration
2h 51m
Detected by Pingoru
Oct 31, 2018, 11:39 PM UTC

Affected components

Previews

Update timeline

  1. investigating Oct 31, 2018, 11:39 PM UTC

    We're investigating an issue that appears to prevent previews from working on files that support watermarks if watermarks is enabled for the workspace.

  2. identified Nov 01, 2018, 12:57 AM UTC

    We believe we have found the cause of the issue and are working on a resolution.

  3. resolved Nov 01, 2018, 02:31 AM UTC

    The issue affecting watermarked files has been resolved. Thanks for your patience!