Onehub experienced a minor incident on January 6, 2023 affecting Previews, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Previews
Update timeline
- investigating Jan 06, 2023, 05:27 PM UTC
Our team has discovered an issue where Video and Audio files shared via Secure Links are not correctly displaying previews. We are investigating and will update this page when we have more information.
- identified Jan 06, 2023, 07:03 PM UTC
Our team has identified the root cause of the issue and is currently working on a fix to implement. This page will be updated when more details are available.
- monitoring Jan 06, 2023, 08:21 PM UTC
A fix has been applied and our team is monitoring the results.
- monitoring Jan 06, 2023, 08:21 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 06, 2023, 08:28 PM UTC
The issue has been resolved.