Onehub incident

Onehub Sync clients not functioning

Major Resolved View vendor source →

Onehub experienced a major incident on September 29, 2016, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2016, 04:41 PM UTC
Resolved
Oct 01, 2016, 01:50 AM UTC
Duration
1d 9h
Detected by Pingoru
Sep 29, 2016, 04:41 PM UTC

Update timeline

  1. identified Sep 29, 2016, 04:41 PM UTC

    We have identified an issue that is preventing the Onehub Sync client from connecting and syncing. This affects both the Mac and Windows versions of Sync. We are currently working to remedy the issue as soon as possible.

  2. identified Sep 30, 2016, 01:13 AM UTC

    We're still working hard on updates to the Onehub Sync clients that will fix this issue. We hope to have these released some time tomorrow and will provide an update when they are available.

  3. monitoring Sep 30, 2016, 09:05 PM UTC

    We've released new versions of Onehub Sync on both Mac (version 2.1.1) and Windows (version 2.00.16) that fixes syncing. Be sure to check for updates in Onehub Sync, or download the latest version from https://www.onehub.com/apps.

  4. resolved Oct 01, 2016, 01:50 AM UTC

    This incident has been resolved.