Onehub incident

Degraded service performance

Minor Resolved View vendor source →

Onehub experienced a minor incident on January 26, 2017, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2017, 05:13 PM UTC
Resolved
Jan 26, 2017, 10:14 PM UTC
Duration
5h
Detected by Pingoru
Jan 26, 2017, 05:13 PM UTC

Update timeline

  1. investigating Jan 26, 2017, 05:13 PM UTC

    We have noticed a large increase in response time causing pages not to load. We're currently investigating to determine the cause and have taken the Google Drive integration offline for now as it may be related to the performance issue.

  2. identified Jan 26, 2017, 05:22 PM UTC

    We believe we have identified the cause of the performance trouble and are currently working on a fix to mitigate it.

  3. monitoring Jan 26, 2017, 06:04 PM UTC

    We have implemented a fix that has mitigated the performance problem. The Google Drive integration will remain offline while we work on a permanent solution to the issue that caused this.

  4. resolved Jan 26, 2017, 10:14 PM UTC

    We're considering the performance issue resolved but will continue to keep the Google Drive integration offline while working on a permanent fix.