Onehub experienced a minor incident on September 11, 2018 affecting Two Factor Authentication, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Two Factor Authentication
Update timeline
- identified Sep 11, 2018, 03:12 PM UTC
Users who use SMS codes for Two-Factor Authentication may notice an error upon attempting to sign-in. Our SMS provider has identified the underlying cause of the issue and is working on a resolution. Users who use an Authenticator App should not be affected.
- monitoring Sep 11, 2018, 03:28 PM UTC
Our SMS provider has resolved the immediate issue and is continuing to monitor the status. Users should now be able to log in via SMS codes.
- resolved Sep 11, 2018, 03:38 PM UTC
This incident has been resolved.