Onehub incident

Users unable to edit in Google Drive

Major Resolved View vendor source →

Onehub experienced a major incident on November 8, 2018 affecting Previews and Google Drive, lasting 10h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2018, 02:24 PM UTC
Resolved
Nov 09, 2018, 12:47 AM UTC
Duration
10h 22m
Detected by Pingoru
Nov 08, 2018, 02:24 PM UTC

Affected components

PreviewsGoogle Drive

Update timeline

  1. investigating Nov 08, 2018, 02:24 PM UTC

    We've received reports of some users unable to successfully get the edit screen to appear when editing a file in Google Drive. We are currently looking into the cause.

  2. identified Nov 08, 2018, 09:46 PM UTC

    We have identified a cause, but are still working on a solution. Thank you for your patience.

  3. resolved Nov 09, 2018, 12:47 AM UTC

    This incident has been resolved.