Onehub incident

SMS Authentication Codes Not Delivered

Major Resolved View vendor source →

Onehub experienced a major incident on February 20, 2019 affecting Two Factor Authentication, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2019, 08:59 PM UTC
Resolved
Feb 20, 2019, 09:15 PM UTC
Duration
15m
Detected by Pingoru
Feb 20, 2019, 08:59 PM UTC

Affected components

Two Factor Authentication

Update timeline

  1. investigating Feb 20, 2019, 08:59 PM UTC

    Users who use SMS codes for Two-Factor Authentication may not be receiving SMS codes at the moment. We are working with our SMS provider to identify the underlying cause of the issue and they are working on a resolution. Users who use an Authenticator App should not be affected.

  2. resolved Feb 20, 2019, 09:15 PM UTC

    This issue has been resolved.