OneCall NZ incident
Issues opening Outlook and accessing Microsoft 365 services
OneCall NZ experienced a major incident on July 31, 2024 affecting Microsoft 365, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 09:03 PM UTC
We have had multiple reports of users being unable to access Microsoft 365 services including Outlook and Exchange Online. This is likely a result of a global Microsoft outage overnight.
- investigating Jul 31, 2024, 11:43 PM UTC
Microsoft service availability is beginning to recover for the majority of users. However, they've identified a small subset of users experiencing residual impact, and they're applying targeted solutions to provide relief. In parallel, Microsoft investigations into what initially caused this issue are ongoing.
- monitoring Aug 01, 2024, 01:07 AM UTC
Microsoft monitoring indicates that the Microsoft service impact should be resolved for all users in New Zealand with minimal residual impact to some users
- resolved Aug 01, 2024, 04:23 AM UTC
Microsoft have confirmed through their internal telemetry that service has fully recovered for Microsoft 365 services in New Zealand.