OneCall NZ incident

Phone Outage

Critical Resolved View vendor source →

OneCall NZ experienced a critical incident on December 16, 2024 affecting Voice, lasting 13h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 05:29 AM UTC
Resolved
Dec 16, 2024, 07:28 PM UTC
Duration
13h 59m
Detected by Pingoru
Dec 16, 2024, 05:29 AM UTC

Affected components

Voice

Update timeline

  1. investigating Dec 16, 2024, 05:29 AM UTC

    There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.

  2. investigating Dec 16, 2024, 05:36 AM UTC

    There is currently an outage affecting all voice customers, we are working with the vendor to find the cause.

  3. monitoring Dec 16, 2024, 06:50 AM UTC

    Phone services are now operational. We are currently working with the vendor to implement a permanent fix.

  4. resolved Dec 16, 2024, 07:28 PM UTC

    This incident has been resolved.