OneCall NZ experienced a major incident on February 4, 2025 affecting Voice, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating Feb 04, 2025, 05:30 AM UTC
Our upstream provider is currently experiencing a database outage which is affecting customers on the OneCall Voice Platform. We are working with our upstream provider on restoring services.
- investigating Feb 04, 2025, 05:31 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 04, 2025, 06:58 AM UTC
Monitoring - Services have been restored. We are working with our vendor to understand the cause of the outage.
- resolved Feb 05, 2025, 06:14 AM UTC
This incident has been resolved.