OneCall NZ incident

Voice Outage

Critical Resolved View vendor source →

OneCall NZ experienced a critical incident on March 14, 2025 affecting Voice, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 14, 2025, 12:12 AM UTC
Resolved
Mar 14, 2025, 04:08 AM UTC
Duration
3h 55m
Detected by Pingoru
Mar 14, 2025, 12:12 AM UTC

Affected components

Voice

Update timeline

  1. investigating Mar 14, 2025, 12:12 AM UTC

    Our upstream provider is experiencing a voice outage, all voice services are impacted, engineers are investigating.

  2. identified Mar 14, 2025, 01:07 AM UTC

    Services are being restored. Registrations and calling may still be impacted while the voice platform is brought back up.

  3. monitoring Mar 14, 2025, 03:02 AM UTC

    Services are now back up and under observation

  4. resolved Mar 14, 2025, 04:08 AM UTC

    Services are now Resolved