OnApp incident

CDN core servers are down

Major Resolved View vendor source →

OnApp experienced a major incident on May 20, 2025 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 11:38 PM UTC
Resolved
May 21, 2025, 08:50 AM UTC
Duration
9h 11m
Detected by Pingoru
May 20, 2025, 11:38 PM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationDashboard AvailabilityPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN MonitoringDNS

Update timeline

  1. investigating May 20, 2025, 11:38 PM UTC

    We are currently investigating this issue.

  2. identified May 21, 2025, 05:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 21, 2025, 08:14 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 21, 2025, 08:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 21, 2025, 08:50 AM UTC

    This incident has been resolved.