OnApp incident

CDN Core servers network performance degraded

Major Resolved View vendor source →

OnApp experienced a major incident on May 21, 2025 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 11:09 AM UTC
Resolved
May 23, 2025, 03:25 AM UTC
Duration
1d 16h
Detected by Pingoru
May 21, 2025, 11:09 AM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationDashboard AvailabilityPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN MonitoringCDN Debug AvailabilityDNS

Update timeline

  1. investigating May 21, 2025, 11:09 AM UTC

    We are currently investigating this issue.

  2. investigating May 21, 2025, 11:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 21, 2025, 11:01 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 21, 2025, 11:19 PM UTC

    We are continuing to investigate this issue.

  5. identified May 21, 2025, 11:20 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified May 21, 2025, 11:23 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified May 21, 2025, 11:24 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified May 21, 2025, 11:26 PM UTC

    We are continuing to work on a fix for this issue.

  9. monitoring May 23, 2025, 03:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved May 23, 2025, 03:25 AM UTC

    This incident has been resolved.